Makalu Arun Social Trek (MAST), Khandbari-7, Sankhuwasabha, Nepal (“we,” “us”) respects your privacy. This policy explains what personal information we collect, why we collect it, how we protect it and what rights you have.

Information We Collect

When you book a trek:

• Your name, address, email address and phone number
• A copy of your passport and a passport-size photo (needed for your trekking permits)
• Your flight details and travel plans
• Your travel insurance details
• Dietary preferences and trekking preferences
• Health information you choose to share with us, used only for your safety on the trek

When you use our website:

• Information you enter in our enquiry or booking forms
• Messages you send us by email or WhatsApp
• Basic technical data (browser type, pages visited), collected through cookies and [Google Analytics, if used]

How We Use Your Information

• To arrange your trek: permits, transport, accommodation and your porter-guide
• To communicate with you before, during and after your trip
• To keep you safe, including in an emergency
• To meet legal requirements in Nepal
• To improve our services and website

We will never sell your personal information. We will only send you marketing emails if you ask us to.

Who We Share It With

We share only what is needed, with:

• Government offices that issue trekking permits (Nepal Tourism Board / TIMS, national park offices, immigration)
• Travel providers: airlines, transport operators and hotels booked for you
• Your porter-guide: your name, trek details and any safety-related health information
• Insurance and rescue services, in an emergency
• Payment providers, such as your bank or card processor
• Authorities, when required by law

How We Protect Your Information

• Passport copies and documents are stored securely and accessed only by MAST staff who need them.
• [We delete passport copies and health information within __ months after your trek ends.]
• [We keep booking and payment records for __ years, as required by Nepal tax law.]
• Please send passport copies by email or WhatsApp only to our official contacts listed below.
• Cookies and Website Tools

Our website uses cookies and third-party tools to work properly and to understand how visitors use it:

• Essential cookies: needed for forms and bookings to work
• [Google Analytics]: anonymous visitor statistics
• Tripadvisor reviews widget (Trustindex): shows our guest reviews
• WhatsApp chat: opens WhatsApp when you click it
• Google Fonts: website text styles

You can block or delete cookies in your browser settings. Some parts of the website may not work without them.

Your Rights

You can ask us to:

• See the personal information we hold about you
• Correct information that is wrong or incomplete
• Delete your information (unless we must keep it by law)
• Stop using your information for a particular purpose

To make a request, contact us using the details below. We will reply within [30] days. If you live in the EU or UK, you may also complain to your local data protection authority.

Children

We do not knowingly collect information from children under 16 without a parent’s or guardian’s consent. Minors must book through a parent or guardian.

Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact Us

Makalu Arun Social Trek (MAST)
Khandbari-7, Sankhuwasabha, Koshi Province, Nepal
Phone: +977 29562716
Mobile: +977 9842084078 · WhatsApp: +977 9861714199
Email: makaluaruntreks@gmail.com